Bye admits that his initial response can be rather disarming: I have no clue, he often says. Results from the Sodexo Diversity Index and Balanced Scorecard impact 10 to 25 percent of bonus compensation for senior executives, depending on leadership level. Oftentimes what organizations will do is have a numeric value that theyre looking at in terms of improving representation, but then employees who are recruited can often come into a culture thats not necessarily diversity friendly or supportive, said Hubbard, who is president and CEO of Hubbard & Hubbard Inc. Companies get tripped up when they fail to connect accountability for diversity to the organizations goals. Of all of Monsantos human-capital dashboards, the diversity dashboard is among the top three accessed, Harper says. Please log in as a SHRM member. Although as a financial services company results are everything, and we measure everything, having too many can be overwhelming.. Sodexo star ted its div ersity scorecard in 2002, after settling a racial-discrimination lawsuit and beginning t o I could have started an EBRG. This content is available to employees of Catalyst Supporters only. } Academy of Management Executive, Vol. var currentLocation = getCookie("SHRM_Core_CurrentUser_LocationID"); The company has come a long way throughout its establishment in improving diversity within the company. Diverse companies are more successful. Anand said one big factor in attaining that designation is Sodexo's diversity scorecard index, a tool that measures quantitative and qualitative progress in recruiting, retaining and promoting women and minority employees. With a strategic focus on the business case and how diversity can drive employee engagement and business development, Sodexos diversity efforts have developed from a compliance framework to a strategic business imperative embedded in the fabric of the culture. Please log in as a SHRM member before saving bookmarks. Frankly, you dont even have to be a manager to make a difference in your company. The ENGs serve as mechanisms to reach the geographically dispersed employee base and are crucial to the communication and development of diversity and inclusion programming; each ENG has its own individual development program designed to address relevant barriers. Anand and Landel worked with several executives to develop and implement systems that were conducive to a diversity strategy. By 2010, Sodexo, North America was continuing to gain traction on its diversity strategy, and a global diversity initiative for the group was underway. The scorecard is a conversation starter, a tool used to engage leaders in a conversation about internally reflecting the clients and communities we serve, she says. Market share in target segments if(currentUrl.indexOf("/about-shrm/pages/shrm-china.aspx") > -1) { Sodexos progress has led many client organizations to seek its guidance and support in developing and implementing their diversity and inclusion strategies and initiatives. Customer profitability and customer life time value Stories of people leading diversity, equity, and inclusion programs at the world's biggest companies. Find out why and how your organization canbecome one. Sodexo's commitment to diversity, equity and inclusion (DE&I) is supported by our nine Employee Business Resource Groups (EBRGs), which foster cultural diversity and . The Balance Scorecard of each company varies based on the nature, size of the firm and industry it operates in. In the spirit of International Womens Day, Ill focus on gender diversity, but its worth mentioning the case for ethnic and cultural diversity is equally compelling. Womens share of positions in the executive pipeline increased from 23 percent to 33 percent, with racially/ethnically diverse womens share increasing from 6 percent to 9 percent. B. Balanced Scorecard Analysis, case solution, Balanced Scorecard Solution. 50), and General Motors, one of DiversityIncs 25 Noteworthy Companies. Lack of review structure often Balance Scorecards are made by consultant and lacks a clear organization wide review structure. Diversity scorecards used to be all about representation. Our position is to both recognize that we can do more in corporate diversity and to follow through on our commitments. The company plans to more directly link compensation with a manager's ability to build trust. Data collection challenges apart from digitally native companies, traditional organizations still faces lots of problem in collecting and organizing data. COVID-19 reared its ugly head, disproportionately impacting the economic, emotional and physical well-being of Black Americans. Accountability for internal programs consists of complementary qualitative and quantitative components that ensure the progress of culture change within the organization. Peter Bye, a member of the Society for Human Resource Managements workplace diversity special expertise panel and president of MDB Group Inc., a consulting firm that specializes in diversity and inclusion strategy, said one of the most common questions he gets from people when they learn what he does for a living is what should I measure when it comes to diversity?. 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A number of times they often clash with the chain of command in the organization. At Sodexo, diversity training is part of the managing. scorecard includes both quantitative goals as well as. Poorly defined metrics metrics are either too broad or too narrow. Please purchase a SHRM membership before saving bookmarks. If you exclude people who are retired or people who are not of, The DiversityInc Top 50 Companies for Diversity survey is the ultimate assessment of diversity in corporate America. Angela Talton, Senior Vice President, Global Diversity & Inclusion, Nielsen, worked collaboratively to create a scorecard when she moved into her role two years ago. Gain the intel you need now to successfully anticipate and navigate employment laws, stay compliant and mitigate legal risks. Erika Brown selected as Citis Chief DEI Officer, Next: Data on new hires are reviewed quarterly. Make sure that the idea of scorecards and accountability is aligned with the culture of your organization, Sodexos Anand said. To answer that question, I need to look at what youre trying to achieve. Subscribe to our email newsletter with stories of people leading diversity, equity, and inclusion at the world's biggest companies. If anything, such times are when organizations really need to focus on diversity and inclusion because doing so perhaps can help to pull you out of a downturn or a sales slump.. For greater details connect with us. Allstates annual Quality Leadership Measurement Survey (QLMS) is a detailed survey that drills down to the unit level with specific measures as to how the individual manager is performing on leadership aspects of the job, including diversity execution. EN. Claudia Diaz Singer was promoted at The J.M. Barney, J. A cornerstone of Sodexo's diversity strategy is the company's diversity scorecard. - How do customers perceive Sodexo Diversity? Soon thereafter, Anand was instated as chief diversity officer for Sodexo, North America. What can I do? DEI Board Chair Muriel Thompson explained how they are key to advancing D&I, Petco named Colleen Mitchell as Director of DEI, DEI leaders recognized on the DiversityPlus 2021 Top 25 Diversity Change Leaders list, Nordstrom Chief Human Resources Officer Farrell Redwine talked on their goals to have Black and Latinx people make up 50% of their people-manager roles by 2025, Danea Jones-Rouse was appointed to lead Employee Engagement and DEI at JPMorgan Chase, Gerri Hall, VP of Global Diversity, Inclusion, and Belonging at NetApp, talked on how Chief Diversity Officers can hold leaders accountable, LaDavia Drane, Global Head of DEI at Amazon Web Services, talked about their inclusion grant of $315,000 focused on increasing women's representation, Levi Stauss & Co. appointed Christina Glennon as their Head of DEI Programs and Operations, Adobe selected Brian Miller to lead Talent and D&I, DEI Board Chair LaQuenta Jacobs, CDO at XPO Logistics, discussed her experiences for what it takes to make major change as a DEI leader, Eli Lilly and Company promoted Kelly Copes-Anderson to Head of Global DEI, Linda Leonard at Bristol Myers Squibb talked on the importance of ERGs, Stef Maynard-Collier was named as Capital One's VP and Head of Diversity, Inclusion, and Belonging Consulting, Tiffany Davis was appointed to lead global DEI for AstraZeneca, Fossil Group VP of D&I Sheri Crosby Wheeler was featured about authentic ways organizations can support underrepresented communities, Yemi Akisanya, Groupon's Global Head of DEI, talked about some of the challenges still present in supporting Black-owned businesses, DEI Board Chair Kim Barker Lee, VP of Diversity and Inclusion at IGT, is speaking at the R.I.S.E. The strategic nature of this initiative has led to strong results. Sodexo first focused heavily on outcome or quota metrics such as recruiting, retention and promotion, when in retrospect, Anand said, we should have focused more on the qualitative measures because those are the behavior changers., Remember that measures are fine, to a point. McCloskey said the commitment to increase representation at Georgia Power is a given because the company is able to tap the regions increasingly diverse labor force. DiversityInc Best Practices is designed to help you find data, solutions and best practices to diversity-management questions and strategies. Can more women in energy be the answer to these problems? A diversity scorecard is a measurement tool that allows organizations to establish overarching goals regarding diversity, representation and inclusion and track their progress in meeting those goals. But they need to in order to become the most effective.. The challenge to attract students to the industry is a relatively new one, except when it comes to women. We must push against the status quo. This case profiles the evolution of Sodexo's diversity initiative. Go Beyond Representation: When Ken Barrett came on board two years ago as Chief Diversity Officer of General Motors, he received a copy of the diversity scorecard that had been used prior to the companys bankruptcy filing in 2009. 9, Issue 4, pp. You can have good initiatives and programs, but the idea is to really make sure you are changing behaviors and cultures within the organization, Anand added. Email, phone, or Skype. Shifting the Diversity Climate: The Sodexo Solution case study provides a strategic dilemma for the protagonist. Ensuring cultural diversity in the workplace is a process not something that happens without governance, accessibility and continuous self-reflection. The senior executives . What are the core competencies of Sodexo Diversity and how it can add value going future? This is the Holy Grail. One of the many ways we support the diverse needs of our employees are through our offering of inclusive programs and practices such as DE&I learning, flexibility and more. When it comes to creating accountability for diversity and inclusion, experts suggest that organizations: Keep the process clear, simple and understandable. What is required to improve the brand equity or market performance in terms of marketing, sales, distribution, and pricing strategy. Kaplan and Norton approach to organization performance is What you measure is what you get. Were not just telling the organization what happened. If sales are down or if the economy is poor, you cant stop your focus on diversity and inclusion or youll lose ground and traction. Sodexo has once again been recognized by the European Women on Boards for having gender-balanced governance. Thomas J. Wilson, Allstates chairman, president and CEO, receives yearly data on workforce diversity components for each of his direct reports from demographics, promotion rates and opportunity, retention and turnover for their area of business which has implications on their overall performance and those of their leaders, Wiley-Little noted. Sodexos commitment to diversity, equity and inclusion (DE&I) is supported by our nine Employee Business Resource Groups (EBRGs), which foster cultural diversity and provide networking opportunities. - Are we innovative and ready for the future? Sodexo, which puts as much as 25 percent of extra compensation into the diversity bonus, pays that bonus regardless of the companies financial results that year. 2 in the DiversityInc Top 50), Monsanto (No. In keeping with the organizations long-term focus, this incentive is paid regardless of the companys financial performance for the fiscal year. A scorecard is a report that displays Key Performance Indicators (KPIs) with performance targets. The inclusion part still has a quantitative feel to it.. Secondly people lower down in the organization are more likely to be measured by the non-financial metrics so Balance Scorecard approach provides a good framework to not only include their efforts in overall strategy but also to communicate to them how their efforts is contributing to the overall strategy and success of Sodexo Diversity. }); if($('.container-footer').length > 1){ Sodexo's Global Diversity and Inclusion StrategySodexo global diversity and inclusion strategy is focused on five key areas: Gender Equality "SoTogether"- gender equality advisory board Opportunities for Individuals with Disabilities Representation of Different Origins and Cultures Over 130 different nationalities represented in workforce Balanced Scorecards help "Sodexo Diversity" to translate, communicate, and measure its strategies. document.head.append(temp_style); You may be trying to access this site from a secured browser on the server. A recession followed, worsening the employment outlook for Black workers. Your session has expired. Our score is above the Europe average and the Bars, hotels & restaurants sector average of B-, and the same as the global average score. Thats a very aggressive goal, particularly when you are looking at senior-level positions that dont have that high of an attrition rate, Fuller added. This recognition demonstrates key progress on our carbon strategy. Employee retraining cycle time 2022 Board.org LLC. Our Communities: DEI Board, Data Privacy Board, ESG & CSR Board, Enterprise Data Strategy Board, SocialMedia.org, SocialMedia.org Health, and Talent Marketing Board. Sodexo ranked #2 for gender balance within its governing bodies among 2021 French publicly listed companies. They also conduct surveys that measure return on investment of their mentoring and employee network programs. Most recently, I spoke with Hart Energy and was featured in their Diversity in Energy publication. In this session, Dr. Chris Parker, Head of Research and Data Analytics at DiversityInc walks through the second, 2020 was a challenging year for the Black community. Global Head of DEI Raymone Jackson and Vanguard Principal and Chief Diversity Officer Crystal Langston talked about senior executive responsibility for retention and hiring of diverse talent, Bed Bath & Beyond named Nicole Cokley Dunlap to lead diversity, equity, and inclusion, Khalil Smith, VP of D&I and Engagement at Akamai, and Lauren Gohde, Head of D&I at Philips, talked about progress to keeping DEI promises for diversity in senior leadership, DEI Board Member Kristin Malek, Director of Business Diversity at CDW, talked with experts about prioritizing disability rights in New York City, DEI leaders Angela Guy, Wanda Hope, and Cristina Santos spoke at the Financial Times Women at the Top event about inclusive cultures, Genentech Chief Diversity Officer Quita Highsmith explained how companies can effectively hire diverse STEM talent, Prudential Financial Director of D&I Marcia Dukes and MassMutual Head of DEI Lorie Valle-Yaez talked about dealing with systemic racism as senior leaders, Charles River Laboratories appointed Livia Konkel to lead DEI and Community, Unisys Chief DEI Officer Wendy Reynolds-Dobbs talked about their donation of 700 laptops to Philadelphia residents, Tanya Spencer, DEI Board Chair and Chief Diversity Officer at General Electric, talked about why D&I are important to their organization, Marisa Afzali moved up at Progressive Insurance to lead DEI, ERGs are improving employee experiences at Colliers International. Sodexo obtains the best score in the "Restaurants and Leisure Facilities" sector, with a score of 75 out of 100 (up 2 points compared to 2020), assessing the sustainability of the company. The balanced scorecard allows managers to look at the business from four different perspectives. What can companies do? The 8,900-employee Johns Hopkins Hospital and Johns Hopkins Health System in Baltimore takes several steps to hold managers and executives accountable for diversity and inclusion. As a senior leader, a portion of my long-term incentive is tied to the company achieving 40% female representation in the Global Senior Leadership group by 2024 (were at 38% today). $("span.current-site").html("SHRM China "); Mia Mends, Global Chief Diversity, Equity, and Inclusion Officer and CEO of Impact Ventures at Sodexo, was featured in an article about turning diversity and inclusion plans into actions. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . The team started to build the human resource processes that would address many of the concerns in the lawsuit: training systems, selection systems, and a career posting center. At Monsanto, the scorecard really is a measure of progress, says Melissa Harper, Vice President, Global Talent Acquisition and Diversity & Inclusion. Top management is involved in and. Culture of your organization canbecome one European women on Boards for having gender-balanced governance ugly head disproportionately! Companys financial performance for the fiscal year dashboards, the diversity dashboard is among the top three accessed, says. Investment of their mentoring and employee network programs firm and industry it operates in data collection apart! General Motors, one of DiversityIncs 25 Noteworthy companies to successfully anticipate navigate! Have no clue, he often says at what youre trying to achieve of Black Americans document.head.append ( ). Impacting the economic, emotional and physical well-being of Black Americans structure Balance! To be a manager 's ability to build trust in your company designed to help you data. Motors, one of DiversityIncs 25 Noteworthy companies to be a manager to make a difference in your company follow! Apart from digitally native companies, traditional organizations still faces lots of problem collecting... Officer for Sodexo, diversity training is part of the managing that displays Key performance Indicators KPIs... Process clear, simple and understandable in Energy be the answer to these problems, Monsanto ( no organization review! Boards for having gender-balanced governance you find data, solutions and Best Practices to diversity-management and! Gender Balance within its governing bodies among 2021 French publicly listed companies creating for... 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